This Privacy Policy explains how Reenite ("Reenite", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use the Reenite website, mobile application, and related services (collectively, the "Service"). Reenite provides workspace and meeting-room booking, memberships, and related services.
By using the Service, you agree to the practices described in this policy. We process personal data in line with the Nigeria Data Protection Act, 2023 (NDPA) and other applicable data-protection laws.
1. Information We Collect
a. Information you provide
- Account details: name, email address, phone number, password, and (optionally) your house/contact address.
- Profile picture: an image you choose to upload to your profile.
- Bookings: the spaces, dates, times, and locations you book, and check-in records.
- Reviews, referrals & support messages: content you submit through the Service.
- Payment details for payouts: bank name, account number, and account name where you request withdrawals or cashback.
b. Payment information
Payments are processed by our third-party payment provider, Paystack. Your card or bank details are entered with and handled by Paystack — Reenite does not store full card numbers. We retain transaction references and payment status to manage your bookings and receipts.
c. Information collected automatically
- Device & usage data: device type, operating system, app version, and basic usage activity.
- Push notification token: if you enable notifications, we store a device token (via Firebase Cloud Messaging) so we can send you booking reminders and updates.
- Local storage: we store your login session token on your device to keep you signed in.
d. Location
Reenite does not track your GPS location. Where you use QR check-in, we record the workspace location associated with the scanned code and your booking — not your device's physical coordinates.
e. Data handling summary (Google Play Data safety)
The table below summarises the personal data Reenite handles, why, and who it is shared with. This mirrors our Google Play Data safety declaration.
| Data type | Collected | Shared with | Purpose |
|---|---|---|---|
| Name | Yes | No one | Account, bookings, communication |
| Email address | Yes | No one | Account, login, notifications |
| Phone number | Yes | No one | Account, booking communication |
| Address (optional) | Yes | No one | Gifting / deliveries |
| Profile photo | Yes | No one | Display on your profile |
| Payment info | Entered via Paystack | Paystack | Process payments |
| Bank account details (payouts) | Yes | No one | Process withdrawals / cashback |
| App activity & bookings | Yes | No one | Provide and improve the Service |
| Device token / identifiers | Yes | Google (Firebase) | Push notifications |
All data is encrypted in transit (HTTPS). We do not sell your personal data, and you can request deletion at any time (see "Account & Data Deletion" below). Biometric data is never collected — see the note above.
2. How We Use Your Information
| Purpose | Data used |
|---|---|
| Create and manage your account | Name, email, phone, password, profile picture |
| Process bookings and check-ins | Booking details, location, account info |
| Process payments and issue receipts | Payment references (via Paystack) |
| Send reminders, confirmations & updates | Email, phone, push token |
| Memberships, referrals, reviews, leaderboards | Account & activity data |
| Process payouts / cashback | Bank account details |
| Security, fraud prevention & support | Account & device data |
3. Legal Basis for Processing
We process your data on the basis of: performance of our contract with you (providing the Service); your consent (e.g. push notifications, profile picture); our legitimate interests (security, service improvement); and compliance with legal obligations.
4. How We Share Your Information
We do not sell your personal data. We share it only with:
- Paystack — to process payments. See Paystack's privacy policy.
- Google / Firebase Cloud Messaging — to deliver push notifications.
- Hosting & infrastructure providers — to operate the Service securely.
- Authorities — where required by law or to protect our rights and users.
5. Data Retention
We keep your personal data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it.
6. Your Rights
Subject to applicable law, you have the right to access, correct, update, or delete your personal data, to object to or restrict certain processing, to withdraw consent, and to request a copy of your data. To exercise any of these rights, contact us using the details below.
7. Account & Data Deletion
You can request deletion of your account and associated personal data at any time by emailing hello@reenite.com from your registered email address, or through the in-app support option. We will delete your data within a reasonable period, except where we are required to retain certain records (e.g. transaction history) by law.
8. Security
We use technical and organisational measures — including encrypted connections (HTTPS), hashed passwords, and access controls — to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.
9. Children's Privacy
The Service is intended for users aged 18 and over and is not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can remove it.
10. International Transfers
Some of our service providers (e.g. Google/Firebase, Paystack) may process data outside your country. Where this happens, we take steps to ensure your data remains protected in accordance with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version here with a new "Last updated" date. Significant changes may be communicated through the Service.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal data, contact:
Reenite
Email: hello@reenite.com
Akwa Ibom, Nigeria